(LS) Orbitz Did Not Track


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Snowman
October 9th, 2008, 05:06 PM
I booked a rental car this morning through the Orbitz searchbox on my site. Orbitz has hourly reporting but has not shown up on my Linkshare reports. I emailed Angela Conley, the affiliate manager, and so far have not received a response.

I've been an Orbitz affiliate since the first day of their program in 2002 and over the years, there have been well over a dozen tracking issues with Orbitz, many of which I've documented here on ABW.

Snowman
October 10th, 2008, 12:23 PM
I'd rather not answer that here since it's off topic for this thread.

Snowman
October 10th, 2008, 01:02 PM
Apparently Angela forwarded my email to her Linkshare contact. I just received the following from him:
We are experiencing data delays in reporting. According to internal reports, your order did go through but there is a delay in reporting it. We are working to get the problem solved.

Snowman
October 10th, 2008, 08:40 PM
Still not reporting, more than 36 hours after the booking was made.

Snowman
October 11th, 2008, 01:14 PM
Still not reporting, more than 48 hours after the booking was made. I did have a different Orbitz booking show up this morning though.

AffiliateHound
October 11th, 2008, 01:38 PM
... I did have a different Orbitz booking show up this morning though.Do you know if it was booked before or after yours?

Snowman
October 11th, 2008, 01:41 PM
It shows Friday 10-OCT-2008 20:45 which was over 24 hours after mine but it was delayed in reporting as well.

AffiliateHound
October 11th, 2008, 01:46 PM
Sounds like more of a problem than a "delay in reporting" when earlier bookings are not posted.

Snowman
October 11th, 2008, 01:49 PM
Sure does, especially since my last Orbitz sale was Sept. 24.

Snowman
October 15th, 2008, 11:10 AM
This sale finally showed up today, 6 days after it was booked, along with another Orbitz sale from the following day, 5 days after it was booked.

        
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