Thomas Burgemeister
May 5th, 2009, 01:08 PM
Hello everybody,
in the "Why join the LensWorld.com affiliate program" post (http://forum.abestweb.com/showthread.php?t=118801), I briefly talked about our commission payment, order cancellation and replacement policy:
"LensWorld.com pays you 10% on all shipped sales you referred, both from new and repeat customers.
It is important to know that we only pay on shipped sales. As I had mentioned in my Contact Lens Industry post, we are required by law to verify prescriptions and can therefore not ship all placed orders. You, just like us, will only get paid when an order actually ships.
However, it sometimes happens that a customer places an order, which we can't fulfill because there is no valid prescription. The customer then decides to get a valid prescription and comes back to LensWorld a couple weeks later. If no other affiliate referred this customer when placing the new order, I will credit the affiliate who originally referred the customer with the order, for up to 4 months after the original order was placed."
We just had the first order that I had to originally cancel, but was now able to replace for the affiliate:
A customer originally placed an order through an affiliate on 3/20/09. However, because there was no valid prescription available, we were not able to ship the order.
The customer then came back on 4/13/09 and placed another order directly on our site. This order shipped and because no other affiliate referred this second order, I manually credited the original affiliate with the sale.
I hope that this policy works for all, but I would love to hear your thoughts: Is this policy good, bad or are you indifferent about it?
Thanks,
Thomas
in the "Why join the LensWorld.com affiliate program" post (http://forum.abestweb.com/showthread.php?t=118801), I briefly talked about our commission payment, order cancellation and replacement policy:
"LensWorld.com pays you 10% on all shipped sales you referred, both from new and repeat customers.
It is important to know that we only pay on shipped sales. As I had mentioned in my Contact Lens Industry post, we are required by law to verify prescriptions and can therefore not ship all placed orders. You, just like us, will only get paid when an order actually ships.
However, it sometimes happens that a customer places an order, which we can't fulfill because there is no valid prescription. The customer then decides to get a valid prescription and comes back to LensWorld a couple weeks later. If no other affiliate referred this customer when placing the new order, I will credit the affiliate who originally referred the customer with the order, for up to 4 months after the original order was placed."
We just had the first order that I had to originally cancel, but was now able to replace for the affiliate:
A customer originally placed an order through an affiliate on 3/20/09. However, because there was no valid prescription available, we were not able to ship the order.
The customer then came back on 4/13/09 and placed another order directly on our site. This order shipped and because no other affiliate referred this second order, I manually credited the original affiliate with the sale.
I hope that this policy works for all, but I would love to hear your thoughts: Is this policy good, bad or are you indifferent about it?
Thanks,
Thomas
