[boningroup]

Placed an order through PetSmart on March 16, 2006 and it did not track. Sent e-mail to affiliate e-mail and was told to submit a transaction inquiry. Did on March 27, 2006. No response!

[ske9963]

that is a long duration
u might want to follow up..

[boningroup]

I have sent two e-mails and get a generic response that they are looking into it. The e-mail for Petsmart is affiliate@linkshare so it is not going directly to Petsmart but to Linkshare.

[buybymail]

I found the address on petsmarts.com affiliate page. It's a little more specific. Hope it helps.

petsmartaffiliates@linkshare.com.

Thanks
Barry

[boningroup]

The problem is it goes to Linkshare not Petsmart.

[boningroup]

I sent another e-mail to PetSmart yesterday with no response yet.

[MoneyBusiness]

It's a shame. It seems that the larger the company, the less reliable they are. Let's not forget to mention their lack of proper communication as well.

[ske9963]

It is time to call somebody at linkshare.

if you know somebody at linkshare or if you know an affiliate prog manager, ask him/her to help you with that by FWD ur email

[boningroup]

Don't know anyone over there.

[ske9963]

do a search for linkshare manager..
i saw a posting today where LS manager posted

[boningroup]

I received this reply:

The representative that was previously handling your issue is no longer in Affiliate Support. We apologize for the delay and inconvenience. We have reached out to the merchant in order receive resolution within the next seven days.

The inquiry in your log will be resolved or you will be contacted by the merchant directly.

[boningroup]

Now I have gotten the following e-mail from Linkshare:

Merchants have 30 days to investigate a transaction inquiry. Please allow time for the merchant to resolve the inquiry.

WHAT!!!!!!!!!!!!!!!!!

[ske9963]

read the T&C for a LS Premium merchant.

-Technically, they have 10 working days to resolve it.
THat is 2 weeks... but go read it first before making a fuss with LS

[boningroup]

But this is since March 16th.

[MichaelColey]

It's from the time you report it.

[boningroup]

Reported it March 27th.

[MichaelColey]

Doh! I read that as May 27th.

[boningroup]

Now I received any e-mail:

I have forwarded your below stated to the appropriate person for
further investigation

Again!!????

[ske9963]

man.. ur getting no love from LS

[boningroup]

Though we did not get an e-mail or anything, the credit for this purchase has shown up on our account - FINALLY!!!

[Alan Hamilton]

I'm a bit surprised to hear that you are having trouble with PetSmart tracking your sales. Not shocked, but surprised.

I did business with PetSmart for many years with a pet id product I invented back in 1985. They were always fast pays. However, they do go through a bit of turnover. In 11 years of dealing with the buyer for the SKU's we offered they had 13 different buyers come and go, or transferred to other departments.

I'd definitely stay on it if I were you, but one thing different. I would "CALL" the home office in Phoenix and get to the right person. Talking by phone on such matters will probably get you a much faster resolve.

Good Luck